here are some self-discovered saavy tips for f**ing back those that try to f you. in my case, it's att/cingular/whoever-else-from-back-in-the-day-that-was-swallowed-whole-by-these-greedy-sloths ...#1: PRESS 1 when prompted to 'do a brief survey after the call press 1' or 'don't do a survey press 2.' i tried both, and noted a distinctly different 'doot-doot' sound in the 2 numbers pressed after your selection to direct you to a rep. It is my suspicion that they send you to their Grade A make-you-happy-no-matter-what team upon the selection of said #1, so that your high grade will allow them to fudge their customer service stats. After receiving the best service of my life, my suspicion is pretty strongly confirmed. 'Y'know, I'm going to not only reverse those charges from last month, I'm going to look into your statements since September, and just reverse all of 'em! How's that? And while we're at it, I'm just gonna toss in 1,000 extra roll-over minutes.' this actually happened.
#2: use your phone company for a year or so while refusing to pay and jacking up a giant bill, then threaten to sue them for not fulfiling their end of the contract in providing available service, and they'll drop your entire year's bill! apparently a friend of a friend just did this, and he has ATT like me, and like me, gets no service anywhere.
#3: don't feel bad for being a jerk because: when you try to click on 'view my bill' online, the 'online store' is conveniently positioned overhead with a trigger-happy rollover feature that means you get redirected to the store over and over when you try to look at your bill.
And FINALLY: vote 1 out of 10 when they finally send you to 'the survey' and throw their numbers inexplicably off, leaving them high and dry when it comes to soliciting other major corporations to advertise on their new mobile marketing campaigns that will target you in disturbing and invasive ways.
hahaha. they're so gross and smooth with their manipulations, and i don't feel bad at all for hitting 'em with my stick.